Satisfaction: How Every Great Company Listens to the Voice of the Customer

Description: Product Details Satisfaction: How Every Great Company Listens to the Voice of the Customer SIGNED by James D. Power IV EAN: 9781591841098 ISBN: 1591841097 Publisher: Penguin Publishing Group 2006, Hardcover Product Dimensions: 1.1 x 9.2 x 6.3 inches Pages: 288 Language: English BOOK OVERVIEW Advance Praise for Satisfaction "J.D. Power's message is clear-customer satisfaction equates to profits. Make no mistake, the world has changed and companies can no longer count on advertising to drive consumer perceptions or behavior. Don't say this book didn't warn you." -Alvin Toffler, bestselling author and futurist "This book shows that customer satisfaction means more than just spending money to make customers happy.... The business community should be thankful for it." -Horst H. Schulze, founding president and COO, The Ritz-Carlton Hotel Company, LLC "Being successful always means listening to the customers and understanding their needs. J.D. Power and Associates provides us the opportunity to benefit from its experience in methods and techniques of analyzing and identifying customers' expectations." -Dr. Bernd Pischetsrieder, chairman of the Board of Management, Volkswagen AG "The folks at J.D. Power and Associates wrote the book on (customer satisfaction] this and now they've written the 'bible.' Satisfaction is an important book, and a good read, too." -Paul Ingrassia, president, Dow Jones Newswires "Satisfaction is an essential read for anyone focused on the bottom line. It includes at least one hundred different ways to insightfully 'listen better' to those with whom we do business-a key ingredient toward being more successful." -John Marin, senior advisor, Time Inc. Magazines, Los Angeles "In Satisfaction, the customer's experience is broken down into bite-sized, logical components that managers can use to develop practical business strategies.... A truly valuable book." -Ken Blanchard, coauthor of The One-Minute Manager and Customer Mania "J.D. Power and Associates revolutionized the automotive industry by advocating a seemingly simple premise-listen to your customers. It then went on to do the same thing throughout the entire business world. In Satisfaction, J.D. Power explains what it's learned over the years, using compelling anecdotes and irrefutable data. It's a lesson any business leader would do well to take to heart." -Bill Ford, chairman and CEO, Ford Motor Company Product Condition Please read the store's product description, review images of the item for sale for accurate details, and ask questions when in doubt before purchasing the item. Very Good: All pages and the cover are intact (including the dust cover, if applicable) and not marred by notes or highlighting. The spine may show signs of wear. Some books, "but not all books," may include inscriptions or dedications. May show developing signs of foxing due to age and or quality of paper used. What makes a book or item collectible? Factors include first printing, first editions, author signatures, famous ownership, unique aesthetic elements, and the book's age and condition. Remember that rarity and collectibility are subjective. What one collector deems rare may not hold the same value for another! Return Policy All sales of collectible items are final. Due to their unique nature, we do not accept returns or exchanges. Please review product details and ask questions before making a purchase. For non-collectible and free returns paid by the seller items, returns are accepted within 30 days of purchase. A 15% restocking fee applies, and the item must be returned in original condition with all packaging and accessories. Refunds are issued within five to seven business days of receiving the returned item. Feedback Policy Dimittas Home Book Collection eBay feedback is automatically generated after leaving positive feedback. Thank you so much.

Price: 15.56 USD

Location: North Las Vegas, Nevada

End Time: 2025-01-25T21:16:22.000Z

Shipping Cost: 6.13 USD